Terms and Condition


Please read this agreement carefully before using any of the services available at www.Sendincloud.com, If you do not accept the terms of this agreement, do not use the services. This agreement sets out the legally binding terms of your use of the services provided by Sendincloud (hereinafter referred to as "Sendincloud", “us”, “we”, “our”) to you (hereinafter referred to as "End User," "You" or "Your"), and maybe modified by Sendincloud from time to time, such modifications to be effective upon posting of the modified agreement. By accessing, using and/or registering for the services provided by Sendincloud, you agree that you have read and understood this Terms of Use and all of its contents (hereinafter referred to as this "Terms"), intend this Terms to be the legal equivalent of a signed, written contract and equally binding, and that you will be subject to all of the terms and conditions set forth herein. You agree to review the Terms periodically to be aware of any such modifications, additions, deletions or other changes, and your continued access, registration and/or use of the Services shall be deemed your acceptance of the modified agreement.

Terms of reference

We’ll start with the basics, including a few definitions that should help you understand these Terms. Sendincloud offers email marketing and automated software as a service (the “Services”) is offered through our website As a customer of the Service or a representative of an entity that’s a customer of the Service, you’re a “Member” according to this Agreement (or “you”). A “Subscriber” is any person that you, a Member, may contact through our Service. These Terms, including our Privacy Notice, Security Notice, Anti Spam Policy, Data Processing Addendum, and Cookie Policy (collectively, the “Agreement”) define the terms and conditions under which you’re allowed to use the Service in accordance with the Agreement. If you have any questions about our Terms, feel free to contact us at support@Sendincloud.com


In order to use the Service, you must: be at least thirteen (13) years old and able to enter into contracts; complete the account registration process; agree to these Terms and the other terms and conditions linked in these Terms that form part of the Agreement; provide true, complete, and up-to-date contact and billing information; By using the Service, you represent and warrant that you meet all the requirements listed above, and that you won’t use the Service in a way that violates any laws or regulations. Note that by representing and warranting, you are making a legally enforceable promise.


When you sign up for an account and agree to these Terms, the Agreement between you and Sendincloud is formed, and the Terms will be applicable to you. The Term will continue for as long as you have a Sendincloud account or until you or we terminate the Agreement in accordance with these Terms, whichever happens first. If you sign up for an account on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.

Closing your account

You or Sendincloud may terminate the Agreement at any time and for any reason. You may do so by terminating your Mailclouud account or we may do so by giving notice to you that we are terminating the Agreement. We may suspend the Service to you at any time, with or without cause. We won’t refund or reimburse you in any situation.


We may change any of the Terms by posting revised Terms on our Website. Unless you terminate your account, the new Terms will be effective immediately upon posting on the effective date indicated in the new Terms, as applicable, and apply to any continued or new use of the Service.

Account and Password

You’re responsible for keeping your account name and password confidential. You’re also responsible for any account that you have access to and any activity occurring in such account (other than activity that Sendincloud is directly responsible for that isn’t performed in accordance with your instructions), whether or not you authorized that activity. You’ll immediately notify us of any unauthorized access or use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only provide you with instructions on how to reset your password. We have the right to update any of your contact information in your account for billing purposes. In addition, you represent and warrant that all information you provide to us when you establish an account, and when you access and use the Service, is and will remain complete and accurate. We may contact you, or any seat, authorized user, or login added to your account, based on the information provided in your account.


Payment terms

Payment is not made until the provision of Service. The payment period is one month when you order a monthly plan or one year when the annual plan is ordered. Payment for the monthly plan can be settled by credit card, and for the annual plan - by credit card or bank transfer. The rates for Service and additional services provided by us are listed on our website, which can be checked by clicking here. Prices don't include VAT or other taxes of any kind. We may modify or change our fees and pricing at any time.

Unlimited plan terms

Sendincloud uses its website to communicate to prospective clients about the available Plans and Pricing policy. The paid plans have a provision for “unlimited” email services. The clients availing of paid plans are entitled to unlimited emails. However, the access to the unlimited facility is subject to the client’s email sending patterns to ensure a spam-free solution. Sendincloud has the right to decide on the terms of access to an “unlimited” plan.

Coupon codes and discounts

Sendincloud offers a competitive pricing structure and issues time to time offers and discounts to help users make the most of their email marketing campaigns out of the deals. However, it should be noted that these promo codes/coupon codes/discounts are applicable for a limited time. During the validity period, it will be applied automatically through the selected auto-renewal plan. For the users, who have been applying promo code/coupon code/discounts for any of the scheduled plans, they must ensure that the code expiry date matches with the plan activation date. For instance, if a coupon/promo code is valid upto DD/MM/YYYY, then to validate this code, the scheduled plan date should be on/before DD/MM/YYYY.

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